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FAQ
- About
- FAQ
Forex is short for 'foreign exchange' (sometimes abbreviated to just FX) and is the largest, most liquid market in the world with an average daily trading volume exceeding $5 trillion.
If you haven’t created an account with zForex yet, choose your account type and then upload your ID documents and create a demo account. You can start practicing on trading without risk and money.
Opening an account with us is easy. Just enter your details on Create Account, upload one government photo ID (e.g. passport, driver's licence) and a recent proof of address (utility bill or bank statement) that matches your application, and you should be all set to be approved by our accounts team.
To verify your account, you will need to provide valid identity documents. Acceptable options include a national identity card with a photo, a valid passport, or a driving license. For identity verification, you can submit a selfie with your chosen ID document. As for address verification, acceptable documents include utility bills like electricity, gas, or telephone bills. These documents should clearly display your name and address. By providing these necessary documents, you can successfully complete the verification process for your account.
The minimum deposit amount is $10. However, the specific amount may vary depending on the payment method you choose. We offer three types of accounts: ECN Account: Minimum deposit of $10. STD Account: Minimum deposit of $1000. Swap-Free Account: Minimum deposit of $2500.
We are dedicated to delivering the best service to our clients, and to achieve that, we provide a variety of payment methods. Currently, we offer the following payment options, and we are continuously working to expand our services: STICPAY, Bitcoin, Tether, Ethereum, and Litecoin.
The time it takes for your deposit to be credited to your account depends on the payment method you use. If you use cryptocurrencies, the deposit is credited to your account automatically and swiftly. If you choose to use an international bank transfer, the average processing time is 2-3 business days before the deposit is credited to your account.
A stop-loss is an order placed in trading to automatically sell a security if its price reaches a specified level, helping to limit potential losses for investors. It's a risk management tool used to exit a trade and protect capital when the market moves unfavorably. Take profit describes a predefined price level at which a trader or investor plans to sell a security to lock in profits. It's an order placed with a broker or trading platform to automatically close a position when the security's price reaches the specified level, allowing the trader to secure their gains.
Swaps refer to financial derivative contracts between two parties who agree to exchange cash flows based on specific conditions. Swaps are commonly used to manage or hedge various financial risks, such as interest rate risk or currency exchange rate risk. A swap rate is the fixed interest rate exchanged in an interest rate swap, where one party pays a fixed rate and the other pays a variable rate on a notional principal amount. It represents the level at which the present value of fixed interest payments matches the expected value of variable interest payments over the swap's duration.
A margin call is a notification from a broker or a financial institution to a trader or investor requiring them to deposit additional funds into their trading account. This request is made when the account's equity falls below a certain threshold, usually due to losses on leveraged positions (trades financed with borrowed funds), and aims to ensure that the account has enough margin to cover potential losses.
Provide your registration email address, and then click on 'Forgot Password'. An email containing a restoration link will be sent to you. Follow this link, enter a new password twice, and click the 'Submit' button. You can then use your email address and the new password to log in or get in touch with our support team for assistance.
The contract for difference (CFD) stands as a widely used method of engaging in derivative trading. With CFD trading, you can make predictions about the upward or downward movements of rapidly changing global financial markets (referred to as instruments), including shares, indices, commodities, currencies, and treasuries.
The forex market operates 24 hours a day, starting from Sunday 5:00 PM EST and continuing until Friday 5:00 PM EST. The trading day begins in Sydney and then progresses around the globe as each financial center's business day starts, moving to Tokyo, London, and finally, New York. This continuous trading cycle allows investors to react to currency fluctuations caused by economic, social, and political events as they happen, regardless of the time, whether it is day or night. Unlike other financial markets, the forex market provides the flexibility for traders to engage in currency trading at any hour.
Yes, we offer partnership programs that cater to different preferences. You can refer us to others and access your progress through the same panel as the IB program. Once you open an account, you can easily view both options. If you are interested in our IB program and have any offers to share, please feel free to contact us via email at info@zforex.com.
Spread rates can widen or narrow accordingly as market conditions fluctuate. At zForex, we aim to provide our clients with competitive spreads for a better trading experience.
Here are the spread rates for each account type:
ECN Account: Starting from 0 pips,
STD Account: Starting from 0.5 pips,
Swap-Free Account: Starting from 0.7 pips.
We offer a variety of account options that include ECN, Standard, and VIP, each designed to meet different trading needs. These account types are available for spot markets, which include commodities like gold and oil, currency pairs such as EURUSD and GBPUSD, and indices.
The leverage we offer varies based on the type of assets you're trading. For forex and metals, we have a flexible leverage structure that can be found by visiting https://zforex.com/accounts/ . However, for trading indices and spot energies, the leverage is fixed at a ratio of 1:50.
We currently provide a maximum trading volume of 10 lots per click. This ensures that traders can make large transactions with control and precision.
There are no restrictions on the maximum number of lots that can be held for a specific symbol.
Once a trade is closed, the rebate is promptly credited to the IB account.
Yes, rebates are withdrawable at any time. Additionally, here are the stop out levels: Margin Call: 100% Stop Out: 20%
The stop out method employed is "one by one," wherein positions are liquidated individually, beginning with the position incurring the highest loss.
Yes. Once you've successfully created an account and logged into the portal, you will gain access to an IB (Introducing Broker) portal. Within this portal, you can conveniently generate the necessary link to become an IB, enabling you to effectively manage and monitor your referral activities.
Deposits are processed instantly, ensuring that your funds are readily available for trading. Withdrawals, on the other hand, usually take up to T+2, providing you with a streamlined experience when moving funds.
Deposits are free of charge, allowing you to fund your account without incurring any additional costs. For withdrawals, there is a nominal fee of 1%, which is applicable to facilitate the smooth processing of your transaction.
Yes, our platform is fully equipped to support USDT transactions. You can conveniently deposit funds in USDT and also withdraw your earned profits and rebates using the same digital currency.
For your convenience, we've set a minimum deposit amount of $10 USDT, ensuring accessibility even for smaller transactions. On the other hand, there is no maximum limit set on the amount of both USDT deposits and withdrawals, allowing you the flexibility to engage in transactions of varying scales.
To ensure the integrity and security of our platform, we require specific documents for the Know Your Customer (KYC) procedure. Here's a list of the documents you will need to provide:
A primary identification document: You can choose from any of the following options: ID card, driving license, or passport. This primary document serves as a foundational piece of information for confirming your identity.
A selfie with your identification: As an additional layer of security, we request a clear selfie where you are holding your chosen identification document. This visual verification helps us confirm that the identification provided belongs to you.
Acceptable document for address verification: To ensure accuracy and compliance, we require an official document that verifies your address like an electricity, gas or telephone bill. This document confirms the authenticity of the address you have provided.
We provide the MT5 trading platform for our traders.
Yes, you can engage in EA (Expert Advisor) trading on our platform.
We function as an STP (Straight Through Processing) broker, ensuring direct and transparent market access for your trading journey.
Our company was established in April 2022, marking the beginning of our commitment to providing reliable trading services.
Currently, our execution speed stands at approximately 250 milliseconds. This responsive execution time contributes to efficient trade execution, helping you make timely and informed decisions.
The maximum trading size per ticket is 10 lots for all instruments, excluding cryptocurrencies, which have a limit of 5 lots per click.
The margin call and stop out levels vary based on the type of account, and you can readily access this information on our official website (https://zforex.com/accounts/).
Yes, as long as it is conducted in a manner that does not exploit or abuse any ongoing promotions that we may have in place at the time.
Currently, we accept deposits and withdrawals through cryptocurrency, and we are actively working on incorporating alternative payment options in the near future. s long as it is conducted in a manner that does not exploit or abuse any ongoing promotions that we may have in place at the time.
Yes, we ensure the segregation of client funds, which means that client funds are kept separate from the company's operational funds. This practice enhances the security and transparency of your trading experience.
Our platform does not feature a Depth of Market (DOM) tool, which displays order book data and price levels. However, our trading environment provides various other tools and features designed to support your trading decisions effectively.
An account is considered inactive if there has been no activity on the platform for more than two years since the last access date. In the event of an account achieving inactive status, the account holder will receive a notification on the two-year mark. Furthermore, a fee, which is yet to be determined (TBD), will be applied to the account.
The demo account expires if there is no login activity for 30 days. This policy ensures that demo accounts are available to users who are actively engaging with the platform for an optimal learning experience.
Our fixed leverage ratios are as follows: energies, indices, and index futures maintain a consistent leverage of 1:50. However, for energy futures, the leverage operates within a dynamic system. For a comprehensive understanding of this dynamic leverage approach, we invite you to navigate to the relevant section on our website: (https://zforex.com/accounts/).
Calculating margin rates using dynamic margin is simple. In the trading terminal, just right-click on any symbol to see its specifications and look for the margin rate. For instance, consider UKOIL (Brent future) with a margin rate set at 5. If your account's leverage is set at 1:800 according to our dynamic leverage system, you can do a quick calculation: divide 800 by 5, and you get 160. This number shows the leverage for that symbol. This helps you manage your margin needs based on our dynamic leverage model.
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