Your request will be reviewed within 5 business days and replied to in a timely manner. After reviewing the request, it usually takes maximum 30 days for the refund to be executed. Please note that any violations of zForex Customer Agreement or Partner Agreement or any other legal regulations cannot be a subject to refund request. The same applies to any profits or losses received as a result of your trading activity.
You must include the following information in your request:
Why you are asking for a refund;
• Identifying information (e.g. account username or email, transaction number, order number).
• Any additional information the Customer Service team asks for in order to process your refund request.
Please your request send an email to [email protected].